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A customer service professional seeking a management or supervisor position must also show that they can motivate others, provide constructive criticism, and coaching.James Bryant Human Resources Director ABC Corporation 555 Company Address St. Bryant, I read your job listing for a customer service supervisor with great interest. Your cover letter should demonstrate your skills and experience, as well as your passion for customer service.
These were largely in the hospitality industry where I worked as a concierge at both Hotel Chain A and Hotel Chain B.
Years of experience, the names of customer service related computer systems, and industry-recognized training programs are useful keywords that often get a positive response.
As you write your cover letter, don’t forget about soft skills.
I also act as the administrator of our automated telephone support system the XYZ telephony 3000.
In the five years that I have worked for Major Retailer, I have been promoted from customer service agent to supervisor.